Privacy Policy

1. Who we are

Walker AI Systems ("Walker AI Systems," "we," "us," or "our") is an artificial intelligence consulting and automation business operated by Byron Walker and based in Lindale, Texas, United States. We build AI receptionists, back-office automation, and monitored agentic systems for service businesses.

This policy covers walkeraisystems.com, our booking and intake flows, our email and phone communications, and any AI system we operate on our own behalf — including our own AI receptionist.

2. What we collect

Information you give us

• Contact details — name, business name, email address, phone number, and anything else you type into a booking form or send us in an email.
• Booking information — when you schedule an audit call, our scheduling provider collects your name, email, timezone, and answers to any intake questions.
• Business information you volunteer — call volumes, tooling, pain points, and anything else you tell us during an audit or engagement.
• Voice and message content — if you call or text a Walker AI Systems phone number. See sections 3 and 4.

Information collected automatically

• Basic server logs — IP address, browser type, pages requested, and timestamps, generated by our hosting provider as a normal part of serving the site.
• Telephony metadata — for calls and texts to our numbers: originating number, call duration, timestamps, and delivery status.

3. Calls, recordings & transcripts

Walker AI Systems operates its own AI receptionist, which may answer calls to our business number outside of business hours or when we cannot pick up. If you call us and an AI answers:

• You will be told it is an AI at the start of the call, and again any time you ask.
• You will be told if the call is being recorded before recording begins, and you can decline. If you decline, we will still take a message — recording is not a condition of us helping you.
• Where we record, we generate a transcript and a structured summary (your name, callback number, and what you called about) so a human can follow up.
• You can ask to speak to a human at any point and we will take a callback number and call you back.

Texas is a one-party consent state for call recording, but we notify and offer an opt-out regardless of where you are calling from, because we think that is the correct way to behave.

4. SMS & text messaging

Walker AI Systems may send text messages in connection with an appointment you booked, an inquiry you made, or an active engagement with us.

5. How we use information

We use what we collect only for these purposes:

• To respond to you — answer your question, schedule your audit, call you back.
• To deliver services — build, operate, monitor, and repair systems you have engaged us to build.
• To operate our own systems — including running and verifying the accuracy of our own AI receptionist.
• To keep records — invoicing, tax, and contractual obligations.
• To improve reliability — reviewing where our own AI systems got something wrong so we can fix them.

We do not use your information to train third-party foundation models, and we do not permit our AI vendors to do so with data we send them. See section 6.

6. AI & automated processing

Because of what we do, information you send us may be processed by AI systems. Being specific about that:

• Speech-to-text and text-to-speech providers process call audio in order to transcribe your words and generate the AI voice you hear.
• Large language model providers process transcripts and messages in order to understand what you need and respond.
• Verification passes — we run a second automated review over our own AI's output to check whether it actually did what it claims it did, and to flag calls it handled incorrectly. This is a core part of how we work.

We use these providers under agreements that prohibit training their models on our data. We do not use AI to make legally significant automated decisions about you — a human reviews every engagement, and you can always reach a human.

7. Who we share it with

We share information only with service providers who make the business function, and only what they need. As of the effective date of this policy, those categories are:

We will also disclose information if we are legally required to — a subpoena, court order, or valid law enforcement request — or where necessary to protect someone's safety. If we are permitted to tell you that this has happened, we will.

We do not sell personal information. If Walker AI Systems is ever acquired or merged, information may transfer as a business asset, and you will be notified before any new owner uses it in a way inconsistent with this policy.

8. Client customer data

When we build an AI receptionist or automation for a client, that system handles that client's customers' information. In that arrangement:

• The client owns the data. Accounts are created in the client's name and the credentials are theirs.
• The client is the controller. Their privacy policy governs their customers, not this one. We act as a service provider on their instructions.
• We access it only to do the job — to build, monitor, debug, and improve the system, and to produce the accuracy report we send them.
• We do not use one client's data for another client, and we do not use it to train models.
• When an engagement ends, the client keeps the system and the data. We remove our own access.

If you are the customer of one of our clients and want your information removed, contact the business you called — they control it. If you can't get a response from them, contact us and we'll help you reach the right person.

9. How long we keep it

You can ask us to delete your information earlier than any of these, and we will — except where we are legally required to keep a record, in which case we will tell you exactly what we are keeping and why.

10. Security

Byron Walker has spent a decade as a site reliability engineer keeping enterprise systems alive, and that is the standard applied here. In practice:

• Data is encrypted in transit (TLS) and at rest by our infrastructure providers.
• Access is limited to what is needed to do the work, with multi-factor authentication on every account that supports it.
• Credentials are stored in a secrets manager, never in plaintext, never in a chat message.
• Systems are monitored, and failures produce an alert rather than silence.

No system is perfectly secure, and anyone who tells you otherwise is selling something. If a breach affects your information, we will notify you and any required authority without unreasonable delay, and we will tell you what actually happened rather than a sanitized version of it.

11. Your rights

Wherever you live, you can ask us to:

• Access — tell you what information we hold about you.
• Correct — fix anything that's wrong.
• Delete — erase it, subject to legal retention requirements.
• Port — hand you a copy in a usable format.
• Opt out — of texts (reply STOP), emails (reply and say so), and calls.
• Object — to a particular use, and we'll stop unless we have a compelling legal reason not to.

Texas residents have rights under the Texas Data Privacy and Security Act (TDPSA), and residents of California, Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have comparable rights. We extend these rights to everyone who contacts us, regardless of jurisdiction, because maintaining two tiers of privacy would be silly at our size.

Email byron@walkeraisystems.com with your request. We will verify who you are — usually by confirming you control the email address or phone number in question — and respond within 45 days. We will never charge you for a reasonable request or retaliate against you for making one.

If you believe we've mishandled your information and we haven't resolved it, you may file a complaint with the Office of the Texas Attorney General.

12. Children

Walker AI Systems sells to businesses. Our services are not directed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has sent us information, email us and we will delete it promptly.

13. Changes to this policy

If we change this policy, we will update the "last updated" date at the top of this page. If a change materially affects how we handle information we already hold about you, we will make a reasonable effort to notify you directly — by email if we have your address — before it takes effect.

We will not quietly broaden what we're allowed to do with your data and hope you don't notice. That is exactly the kind of silent failure this business exists to argue against.

14. Contact us

Questions about this policy, a privacy request, or a concern about how something was handled — one person reads these and it is the same person who wrote them.